Thank you for shopping at Closetster.
If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns. The following terms are applicable for any products that You purchase with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions: The following definitions shall have the same meaning regardless of whether they appear in the singular or the plural.
Definitions
For the purposes of this Return and Refund Policy.
- Company (referred to as either “the Company”. “We”, “Us” or
- “Our” in this Agreement) refers to Closetster.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Closetster, accessible from http://closetster.com
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 3 days without giving any reason for doing so.
The deadline for canceling an Order is 3 days from the date on which You ordered the Goods on the website.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by
By email: customerservice@closetster.com
Or
By phone number: (888) 336-2066
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned If :
- The supply of Goods made to Your specifications or clearly personalized.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular-priced items may be refunded, sale items cannot be refunded.
- The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- lingerie and Loungewear items cannot be returned or exchanged.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address
2310 North Henderson Ave. # 1638 Dallas, TX 75206 United States
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’d receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver